Water Damage Restoration FAQs
Straight answers to common questions from West Valley homeowners and businesses.
Emergencies
What counts as a water damage emergency?
Any water that is actively flowing, any water that has soaked carpet, drywall or flooring, any water near electrical, and any sewage. If in doubt, call.
How quickly should I call?
Immediately. Water spreads into materials within minutes, and mold can start in 24 to 48 hours.
Is your phone line open 24/7?
Our line is open 24 hours a day, 7 days a week. Call (786) 928-1890 any time.
Process and timing
How long does water damage restoration take?
Extraction takes hours. Drying typically takes three to five days, then repairs follow if materials were removed.
What is the difference between water extraction and structural drying?
Extraction removes liquid water. Structural drying removes moisture absorbed into walls, floors and framing.
Why do the machines have to run so long?
Moisture trapped in materials evaporates slowly. Equipment runs until readings reach the dry standard.
Cost and insurance
How much does water damage restoration cost?
It depends on the water category, size, materials and drying time. Pricing is set by the service provider. See our cost article for general planning information, not a quote or offer.
Will my homeowners insurance pay?
Often for sudden and accidental discharge, but not for flood or long-term leaks. Policies vary.
Who sets pricing and terms?
The independent service provider does. Contact the service provider to discuss the work, pricing and terms.
Safety and mold
Is it safe to stay in my home?
Depends. Avoid areas with standing water near electricity, sagging ceilings or sewage. Ask the provider for guidance.
Will mold grow in Arizona’s dry air?
It can, once water is trapped inside walls or under flooring. Fast drying is the best prevention.
What if the water is sewage or floodwater?
Treat it as contaminated. Stay out and call a professional. See our sewage cleanup page.
About our service
Are you a restoration company?
We are a referral service that connects you with independent local providers who perform and price the work.
Which cities do you serve?
Surprise, Goodyear, Buckeye, Avondale, Litchfield Park, El Mirage, Peoria, Glendale and Sun City, AZ.
Do you help businesses?
Yes. See our commercial water damage restoration page.
Still have a question?
Call and ask, or contact the service provider to discuss the work, pricing and terms.